Weekly Fill Retention | Policy Update

Hi Queens!

Our services are curated carefully and thoughtfully with you guys in mind. So, we can do our best to accommodate everyone!

All Weekly Fill bookings are going to be fairly taken care of.

Before starting your lash service, your lash artist will assess your lashes and retention. Originally, if it is less than 40% retention, then we’d default the appointment to the original coverage full set price, but over the years we found it not to be the best for everyone.

For example, if you came in for a SULTRY III 4 Week Fill and showed up with less than 40% retention, then we’d normally book you for a SULTRY III full set. However, we found that to be uncomfortable or rigid for both client and lash artist.

So, to ensure a positive experience for everyone, a few adjustments may be necessary for both clients and lash artists.

Now, if you came in for a SULTRY III 4 Week Fill and showed up with less than 40% retention, then it will be a SULTRY I full set charge rather than a weekly fill price or original full set price..

WEEKLY FILLS 40% RETENTION OR LESS

• Reduction to the lightest “I” coverage

• Your appointment will be charged as a full set

• Additional upgrade fee to get back to original set / coverage

How to tell a FILL VS FULL? Watch here.

TIPS TO STAY WITHIN 40% OR MORE RETENTION

• We recommend booking at the end of your service

• Booking in advanced

• Rescheduling your appointment sooner than your regular fills

• Coming in at the weekly fill your lash artist advised.

CANCELLATIONS 
We understand life happens, but if you decide that you refuse to pay for the weekly fill modification to a light coverage “I” full set, then our Cancellation Policy will be implemented. Clients with a deposit (non-refundable) will have an additional 25% same-day cancellation fee and clients without deposits will have a 50% same-day cancellation fee.

We hope this has makes your experience better!

Thank you for understanding.

We appreciate you beauties!

🤍 Marga